FAQs
Shipping
We offer a variety of shipping methods, including standard shipping, express shipping, and next-day delivery (where available). You can choose your preferred shipping method during checkout.
Yes, we ship to most countries worldwide. During checkout, you can select your country to see the available shipping options and costs.
Payment
We accept a variety of secure payment methods, including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- And in some cases we do accept cash on delivery
Absolutely! We use industry-standard security measures to protect your personal and financial information during the checkout process. Our website is encrypted with SSL technology, ensuring that your data is transmitted securely.
Order & Returns
- Browse our collections and add your desired items to your shopping bag.
- When you're ready to checkout, click on the shopping bag icon and proceed to the checkout page.
- Follow the instructions to enter your shipping and billing information and select your preferred payment method.
- Review your order details and confirm your purchase. You'll receive an order confirmation email shortly after. 1
If you need to cancel or change your order, please contact our customer service team as soon as possible at Info@herserene.com. We will do our best to accommodate your request, but please note that orders that have already been processed may not be able to be cancelled or changed.
No, you can place an order as a guest without creating an account. However, creating an account allows you to save your shipping and billing information for faster checkout in the future, track your orders easily, and access your order history.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use2 this tracking number to monitor the status3 of your delivery on the shipping carrier's website.
Please refer to our detailed Shipping & return policy page for complete information on how to return a product