Terms & Conditions

At Serene, we are committed to providing an exceptional shopping experience for our customers. We have established the following store policies to ensure customer satisfaction, efficient customer care, and safeguarding of privacy. Please take a moment to familiarize yourself with our policies:  

  1. Customer Care:  
    • We strive to offer excellent customer service and support. Our dedicated customer care team is available to assist you with any inquiries, concerns, or assistance needed.  
    • You can reach our customer care team via email, or through our website's live chat or any of our social media platforms feature during our business hours.  
    • We aim to respond to all customer inquiries promptly and provide a satisfactory resolution.  
  2. Ordering and Payment:  
    • Placing an order on our website is simple and secure. You can browse our collection, select your desired items, and proceed to the checkout page to complete your purchase.  
    • We accept various payment methods, including cash on delivery, credit/debit cards, and other secure online payment gateways.  
    • All prices displayed on our website are in your local currency and inclusive of any applicable taxes or fees.  
  3. Shipping and Delivery:  
    • We offer reliable and efficient shipping services to ensure your orders reach you in a timely manner.  
    • Shipping costs and estimated delivery times will be provided during the checkout process.  
    • You will receive a confirmation email with tracking information once your order has been shipped.  
  4. Returns and Exchanges:  
    • We understand that occasionally, you may need to return or exchange an item. We have a hassle-free return policy in place within 14 days.    
    • If you are not satisfied with your purchase, please contact our customer care team within 14 days of receiving your order to initiate the return or exchange process.  
    • Please ensure that the returned items are in their original condition, unused, with all tags and labels intact.  
  5. Privacy and Data Protection:  
    • We value your privacy and are committed to protecting your personal information.  
    • Any personal data you provide during the ordering process or while interacting with our website is handled securely and in accordance with applicable data protection laws.  
    • We do not share your personal information with third parties for marketing purposes without your explicit consent.  


We encourage you to read our detailed Privacy Policy for more information regarding the collection, use, and protection of your data.  


By shopping with us, you agree to comply with our store policies outlined above. These policies are subject to change, and any updates will be communicated through our website or via email. If you have any questions or require further clarification, please do not hesitate to contact our customer care team.  

Thank you for choosing Serene. We appreciate your trust and look forward to serving you with the best possible shopping experience.